Late payments are one of the biggest challenges facing small businesses. Cash flow becomes unpredictable, admin piles up, and business owners often find themselves sending reminders, following up, and worrying about whether a client will ever pay.

For accountants supporting clients on Xero, this is a familiar story. But a new Xero-connected app—GetPaid—is transforming how small businesses recover overdue invoices. It turns a slow, stressful, admin-heavy process into something that takes just seven clicks.

To understand how this works and what results businesses are seeing, we spoke with [CEO Name], CEO of GetPaid. His insights reveal why this app is quickly becoming a powerful tool for Xero users looking to improve cash flow without adding more work.

What Is GetPaid?

GetPaid is a Xero app that allows businesses to hand overdue invoices to professional debt collectors in under a minute.

• No searching for agencies
• No negotiating fees
• No calls or emails
• No paperwork

Thanks to UK late-payment legislation, the debtor covers the cost — meaning the business pays nothing.

For accountants, it provides clients with a simple, compliant, and stress-free way to recover overdue invoices before they become bad debts.

Why Small Businesses Struggle With Late Payments

Most business owners dislike chasing overdue invoices. It’s uncomfortable, time-consuming, and often confusing. According to the CEO:

“Chasing overdue invoices is slow, stressful, and admin-heavy. Traditionally, it takes 2–4 weeks just to find and onboard a debt collection agency. Business owners hate the awkward calls, the back-and-forth emails, and the worry about fees.”

This leads to:

• Invoices drifting for months
• Awkward client conversations
• Lost revenue
• Damaged cash flow

GetPaid aims to solve all of this by making debt collection simple, fast, and digital.

How GetPaid Works Inside Xero

After connecting the app to Xero, all overdue invoices appear instantly in a clean dashboard.

From there, the process takes just seven clicks:

1. Select the overdue invoice
2. Confirm the details
3. Instruct GetPaid

The whole handover takes less than 60 seconds.

Once submitted, GetPaid’s vetted, regulated collection partners take over the entire process.

CEO Interview with Oliver Stich: How GetPaid Is Changing the Way Businesses Chase Payments

To get a deeper understanding of the service, we sat down with Oliver Stich to talk about how GetPaid is transforming invoice recovery for small businesses.

🧩 Q1: Why was GetPaid created? What problem were you trying to solve?

CEO:
“Business owners often spend weeks trying to chase overdue invoices or find a debt collection agency. It’s admin-heavy and emotionally draining. We built GetPaid to turn that painful process into something you can complete in seven clicks — under a minute — and then hand over entirely.”

⚡ Q2: What level of involvement does a business owner need once GetPaid takes over?

CEO:
“Almost none.
Once you instruct the case, our collection partners handle everything—communication, negotiation, the lot. The business owner might check a status update or reconcile the payment in Xero once the money arrives. That’s it. No calls, no emails, no admin.”

🤝 Q3: Many business owners fear debt collection might harm customer relationships. How do you address that?

CEO:
“That’s the biggest misconception.
Our partners are professional, polite, and regulated. Good debt collectors are skilled negotiators, not aggressive callers. Their communications are respectful and compliant. And the business owner never has to make an awkward phone call themselves.”

💬 Q4: What results are businesses seeing with GetPaid?

CEO:
“We see invoices that might have taken months get paid within weeks — sometimes within a week once a third party is involved.
Customers also experience fewer overdue invoices overall, more consistent cash flow, and less stress. And because fees are passed to the debtor, there’s no financial downside.”

📌 Q5: What’s the biggest misunderstanding about debt collection?

CEO:
“That it’s confrontational. Modern agencies—especially ours—are friendly, compliant, and focused on solutions. Debt collection doesn’t have to be stressful or damaging. Done properly, it’s one of the most effective ways to recover money while keeping relationships intact.”

Why GetPaid Works: The Benefits for Xero Users

Using GetPaid inside Xero provides several powerful advantages:

1. Faster Payment Times

Once a third party is involved, overdue invoices are often prioritised by the debtor. Some businesses see payment within a week.

2. Fewer Overdue Invoices

Because it’s so quick to hand over cases, businesses act sooner—preventing invoices from becoming long-term problems.

3. Better Cash Flow Certainty

More predictable income means better planning and fewer financial surprises.

4. No Cost to the Business

Under UK late-payment legislation, the debtor covers collection fees.

5. Zero Stress, Zero Awkward Conversations

Professional collection partners manage every part of the chase.

6. Clear Visibility in the Dashboard

Businesses can check the status of each case without having to chase anyone for updates.

Why Accountants Recommend GetPaid to Their Xero Clients

For accountants supporting small businesses, GetPaid provides enormous value:

• Helps clients avoid bad debts
• Improves cash flow and financial stability
• Reduces the admin clients spend on invoice chasing
• Integrates effortlessly with Xero
• Gives accountants cleaner, more timely accounts
• Helps clients act faster when invoices go overdue

By recommending GetPaid, accountants offer clients a practical, easy-to-implement solution that supports long-term financial health.

A Stress-Free, Modern Approach to Late Payments

Late payments don’t just affect profit — they drain time, energy, and emotional bandwidth. GetPaid replaces stress and uncertainty with a:

• Fast
• Professional
• Fully outsourced
• Cost-free
• Xero-integrated

process that improves cash flow and protects relationships.

In the CEO’s words:

“After seven clicks, you hand everything over and get your time, headspace, and cash flow back.”

Final Takeaway: The Future of Debt Collection Is Digital

Traditional debt collection is slow, manual, and uncomfortable. GetPaid is reshaping that experience by making invoice recovery:

• Simple
• Transparent
• Fully digital
• Customer-friendly
• Affordable (in fact, free)

For accountants, it’s a tool that helps clients stay financially resilient.
For small businesses, it’s a stress-free way to get paid what they’re owed—quickly and professionally.